|You guys are awesome! I sincerely appreciate your excellent customer service and your willingness to make a product return so easy. It is rare in today's world to have a transaction happen this smoothly. You've been incredible and I will order from your company again in the future!! THANK YOU! -- J. Garcia, Pleasanton, TX
FREE RETURNS PROCESS: For authorized returns, NameBrandApparel.com provides a free UPS Call Tag by email for no-cost return shipments to our warehouses.
HOW TO MAKE AN "EXCHANGE": NameBrandApparel.com does not process "exchanges". Instead, the return of previously ordered product and the shipping of new products are treated as two distinctly separate transactions.To get new products to replace any products you are returning to us, simply place a brand new order after making your return.
RETURN REQUIREMENTS: All authorized returns must consist of unworn, unwashed and undecorated apparel products. We will not accept any return if the product has been worn, washed or decorated in any way.
All Return Authorization requests must be made within SEVEN (7) DAYS after receipt of your order as determined by our delivery confirmation records. (We require that the return request be made within seven days to ensure the suitability of the products for resale, as we cannot restock items that are in less than perfect condition.)
To make a Return Authorization request, please send an email to blanks@NameBrandApparel.com and provide the following information:
- What is the first and last name of the person who placed this order?
- What was the date that this order was placed?
- What is the order number? (Five digit number in "comments" on packing list.)
- Which items from your order do you wish to return? If you plan to return all of the products in your order, simply say "Returning all." If you are returning only a portion of your order, please be clear as to the style numbers, quantity, sizes and colors for EACH of the products you wish to return.
- In case we need more information, what is your phone number?
- Is there also another email address to which you would like this return authorization / call tag information sent?
Within 1-2 business days after receipt of your return request, we will send you a Return Authorization Number by email with an attached UPS ARS Call Tag in PDF format. This call tag includes the return shipping address printed on the UPS label. We will send this information to the email address that was provided during your initial transaction unless you specifically direct us otherwise.
The UPS label should be printed out and placed on the exterior of the box. We ask that you also write the Return Authorization Number directly on the box. You can then give your return to any UPS delivery person or drop the return at the nearest UPS Store or any designated UPS service location. (Note that if you call UPS for pickup and do not have a UPS pickup account, UPS will charge you $10 for the service.)
All refund credits will be provided after verification of receipt of the return at our warehouse, confirming that the product is unworn, unwashed and undecorated. Credits may take as long as 30 days to be posted to your credit card account, as return credits are processed weekly.
The original outgoing shipping costs are not refundable. Refunds are provided only on the purchase price of the apparel product(s) less the actual cost of shipping the goods as charged to us by UPS. On orders shipped under our "free shipping" program, the actual shipping cost as charged to us by UPS will be the amount deducted from the order total prior to credit.
IF THESE RETURN POLICIES ARE NOT FOLLOWED: Any return received without a Return Authorization Number -- especially for returns received well after the seven (7) day return eligibility window -- will be charged a 20% restocking fee in addition to any shipping fee deductions as outlined above. Be advised, this assumes that the goods received in the unauthorized return are in "like-new" resale condition; if not, zero credit will be issued for the return, determined solely at our discretion.
No UPS Call Tag can be issued under any circumstance for an order placed 30 or more days from the purchase date. Orders granted return authorization that are older than 30 days from the purchase date must be shipped back at the customer's expense. Such a late return auhtorization will rarely be granted; such a delayed return authorization must show highly unique circumstances that are primarily resulting from an issue due to a factor under our control.