INTERNATIONAL SHIPPING INFORMATION

SHIPPING INTERNATIONALLY: All international customers must provide their own UPS or FedEx account number to us prior to placing their order, so that shipping charges can be billed directly by the freight company to the customer.

Payments for international orders must be made via WIRE TRANSFER in U.S. Dollars prior to the sending of any international shipment. Sorry, but because of fraud potential, we cannot accept any other payment method for overseas orders.

Shipping and customs costs for non-USA orders must be determined order-by-order after style/quantity is determined.

As such, we suggest that any order that is to be shipped to an international address be placed via an email exchange with blanks@NameBrandApparel.com.

(Note that military APO AE orders are not considered "international"; see our standard Shipping Information for details on shipping APO AE.)

CUSTOMER-PROVIDED UPS OR FEDEX SHIPPING ACCOUNT NUMBER BILLING OPTION: We strongly prefer that all international customers provide their own UPS or FedEx account number to us prior to placing an order. That way, we can bill all shipping and customs fees directly to your own account using that account number, expediting the ordering process significantly. By providing a valid UPS or FedEx shipping account number in advance, you pay us only for the total amount of the goods ordered; the shipping and customs fees are billed to you directly by your shipping provider through your own account.

CUSTOMER TO PAY US FOR ARRANGING SHIPPING/CUSTOMS FEES: If a customer cannot supply a UPS or FedEx account number, we will judge the value of the order and potential future orders to determine if we wish to arrange for payment of shipping and customs fees and then bill those fee amounts to the customer. If we choose to accept an order under these conditions, we will determine the shipping costs and customs fees for the specific products ordered and add a $25 fee to the shipping amount billed for this quoting activity. (It is for this reason that we strongly suggest the use of your own UPS or FedEx account number.) After the exact shipping cost is determined, we will contact the customer by email to outline the total cost of the order, and to provide account information for the wire transfer payment.

OTHER SHIPPING DETAILS: Because we have seven fully-stocked warehouses strategically located across the USA, WE DO NOT OFFER OVERNIGHT SHIPPING (exception: if the customer provides their own UPS or FedEx account number).

The Factory Store processes orders Monday - Friday from 9 a.m. to 5 p.m Eastern Time. All orders received before 2 p.m. Eastern typically ship that same day; this is typical but not guaranteed unless expressly promised by one of our service representatives! Orders placed after normal business hours or on the weekend are processed on the next business day.

Immediately upon the completion of an online transaction, a confirmation email is sent to the customer. Upon review of your order by one of our processors (in the time frame specified above), an email is again sent to the email address provided during transaction with specific instructions as to the shipping status of the order. The email will state one of the following: 1) that the products have shipped and will list the warehouse location from where they are being sent, so as to allow the customer to gauge delivery time; or 2) the email will detail any products that may have become unavailable, and will a request that the customer select one of the options presented in the email as a change order; or 3) the email will state that an appropriate substitution has been made for a product that was out of inventory and that the shipment has been sent. EVERY ORDER THAT IS PROCESSED BY OUR STAFF WILL RECEIVE A SECOND EMAIL NOTIFICATION DETAILING THE SHIPPING STATUS OF THAT ORDER AS DESCRIBED ABOVE AS SOON AS THE ORDER IS REVIEWED BY A STAFF MEMBER!

Each warehouse maintains tracking numbers for all shipments sent out via UPS Ground. After FIVE business days, a customer may request tracking information on the package by emailing a request to blanks@NameBrandApparel.com. Please do not make this tracking request earlier than five business days after placing your order -- the shipment is most likely still in transit before then.

REMEMBER: WE WILL ONLY SHIP PRODUCTS TO NON-USA ADDRESSES AFTER THE PRODUCT COSTS, THE SHIPPING AND CUSTOMS FEES ARE AGREED TO AND PAID FOR BY THE CUSTOMER! THIS MEANS THAT NO SHIPMENT WILL BE MADE UNTIL ALL PAYMENTS HAVE FULLY CLEARED TO OUR ACCOUNTS; NO EXCEPTIONS!

See our TERMS & CONDITIONS for additional details.