Shipping rates for all orders to be sent to non-USA addresses are determined and billed after-the-fact to include both the shipping costs and the customs fees.

Our shopping cart system cannot determine accurate shipping and customs costs for non-USA orders, so those costs must be determined order-by-order after an international order is received. As such, we suggest that any order that is to be shipped to an international address be placed via an email exchange with blanks@NameBrandApparel.com. (Note that military APO AE orders are not considered "international"; see our standard Shipping Information for details on shipping APO AE.)

Because we have seven fully-stocked warehouses strategically located across the USA, WE DO NOT OFFER OVERNIGHT SHIPPING. Since our warehouses are scattered across the country, nearly every address in the continental USA is 1-2 days in transit upon the processing of an order. Given this and the fact that the cost of overnight shipping is simply too high for the typical customer, we have chosen not to offer Express or Overnight shipping.

The Factory Store processes orders Monday - Friday from 9 a.m. to 5 p.m Eastern Time. All orders received before 2 p.m. Eastern typically ship that same day; this is typical but not guaranteed unless expressly promised by one of our service representatives! Orders placed after normal business hours or on the weekend are processed on the next business day.

Immediately upon the completion of an online transaction, a confirmation email is sent to the customer. Upon review of your order by one of our processors (in the time frame specified above), an email is again sent to the email address provided during transaction with specific instructions as to the shipping status of the order. The email will state one of the following: 1) that the products have shipped and will list the warehouse location from where they are being sent, so as to allow the customer to gauge delivery time; or 2) the email will detail any products that may have become unavailable, and will a request that the customer select one of the options presented in the email as a change order; or 3) the email will state that an appropriate substitution has been made for a product that was out of inventory and that the shipment has been sent. EVERY ORDER THAT IS PROCESSED BY OUR STAFF WILL RECEIVE A SECOND EMAIL NOTIFICATION DETAILING THE SHIPPING STATUS OF THAT ORDER AS DESCRIBED ABOVE AS SOON AS THE ORDER IS REVIEWED BY A STAFF MEMBER!

Each warehouse maintains tracking numbers for all shipments sent out via UPS Ground. After FIVE business days, a customer may request tracking information on the package by emailing a request to blanks@NameBrandApparel.com. Please do not make this tracking request earlier than five business days after placing your order -- the shipment is most likely still in transit before then.

See our TERMS & CONDITIONS for additional details.