CONTINENTAL USA SHIPPING INFORMATION

All Continental USA (i.e. the 48 mainland states) orders placed with The Factory Store are sent via UPS Ground from one of seven warehouses across the USA. Orders typically are shipped out the the next business day, and arrive within 1-3 days after that.

Sorry, we cannot ship any order to a P.O. Box or by any other method except UPS Ground (except to military personnel via APO AE). Do NOT list a P.O. Box as your "Ship-To" address when placing your order; if you list a P.O. Box, the delivery of your order will be delayed while we contact you for your street address!

Because we have seven fully-stocked warehouses strategically located across the USA, WE DO NOT OFFER OVERNIGHT SHIPPING. (EXCEPTION: we will ship overnight if you provide your own UPS or FedEx account number to us for direct billing of shipping charges.) Our warehouses are scattered across the country, making nearly every address in the continental USA is 1-3 days in transit upon the processing of an order. Given this and the fact that the cost of overnight shipping is simply too high for the typical customer, we do not offer Express or Overnight shipping.

The Factory Store processes orders Monday - Friday from 9 a.m. to 5 p.m Eastern Time. All orders received before 2 p.m. Eastern time typically ship that same day; this is typical but not guaranteed unless expressly promised by one of our service representatives! Orders placed after normal business hours or on the weekend are processed on the next business day.

Immediately upon the completion of an online transaction, a confirmation email is sent to the customer. Upon review of your order by one of our processors (in the time frame specified above), an email is again sent to the email address provided during transaction with specific instructions as to the shipping status of the order. The email will state one of the following: 1) that the products have shipped and will list the warehouse location from where they are being sent, so as to allow the customer to gauge delivery time; or 2) the email will detail any products that may have become unavailable, and will a request that the customer select one of the options presented in the email as a change order; or 3) the email will state that an appropriate substitution has been made for a product that was out of inventory and that the shipment has been sent. EVERY ORDER THAT IS PROCESSED BY OUR STAFF WILL RECEIVE A SECOND EMAIL NOTIFICATION DETAILING THE SHIPPING STATUS OF THAT ORDER AS DESCRIBED ABOVE AS SOON AS THE ORDER IS REVIEWED BY A STAFF MEMBER!

Each warehouse maintains tracking numbers for all shipments sent out via UPS Ground. After FIVE business days, a customer may request tracking information on the package by emailing a request to blanks@NameBrandApparel.com. Please do not make this tracking request earlier than five business days after placing your order -- the shipment is most likely still in transit before then.

See our TERMS & CONDITIONS for additional details.