|FREE SHIPPING DETAILS / SMALL ORDER SHIPPING RATES:
- Continental USA orders with product purchase totals of $70 AND OVER are SHIPPED FREE via UPS Ground!
- Continental USA orders with product purchase totals between $30 - $69.99 are shipped via UPS Ground at a flat rate of just $5.95.
- Continental USA orders with product purchase totals less than $30 are shipped via UPS Ground at a flat rate of $8.95.
DELIVERY SCHEDULE: Orders typically ship out one (1) business day after receipt. Orders are shipped via UPS Ground from one of seven warehouses located in shipping hubs across the USA. Shipped orders generally arrive at continental USA addresses within 1-3 business days.
Sorry, we cannot ship orders to a P.O. Box or by any other method except UPS Ground. Please do not list a P.O. Box as the "Ship-To" address for any order, as the delivery of that order will be delayed while we obtain a physical street address from you by email or phone.
OVERNIGHT SHIPPING: WE DO NOT OFFER OVERNIGHT SHIPPING as an online shopping option. Our warehouses are located strategically across the USA to make nearly every address in the continental USA just 1-2 days in transit by UPS Ground. Given this proximity and the high costs of overnight shipping, we do not offer Express or Overnight shipping options. (EXCEPTION: we will ship overnight if an order total is in excess of $150 and if the customer provides his or her your own UPS or FedEx account number in the order comments section or by email, to allow for direct billing of any and all overnight shipping charges. To use this option, simply state this preference and list your UPS or FedEx Account Number in the "Comments" section during checkout.)
| AK, HI, APO & TERRITORY SHIPPING DETAILS | INTERNATIONAL SHIPPING DETAILS |
ORDER & SHIPMENT PROCESSING DETAILS: The Factory Store processes orders Monday - Friday from 9 a.m. to 5 p.m. Eastern Time. All orders received before 3 p.m. Eastern time typically ship that same day; this is typical but not guaranteed unless expressly promised by one of our service representatives! Orders placed after normal business hours or on the weekend are processed during the next business day.
Immediately upon the completion of an online transaction, a confirmation email is sent to the customer. Upon review of your order by one of our processors (in the time frame specified above), an email is again sent to the email address provided during transaction with specific instructions as to the shipping status of the order. The email will state one of the following: 1) that the products have shipped and will list the warehouse location from where they are being sent, so as to allow the customer to gauge delivery time; or 2) the email will detail any products that may have become unavailable, and will a request that the customer select one of the options presented in the email as a change order; or 3) the email will state that an appropriate substitution has been made for a product that was out of inventory and that the shipment has been sent. EVERY ORDER THAT IS PROCESSED BY OUR STAFF WILL RECEIVE A SECOND EMAIL NOTIFICATION DETAILING THE SHIPPING STATUS OF THAT ORDER AS DESCRIBED ABOVE AS SOON AS THE ORDER IS REVIEWED BY A STAFF MEMBER!
UPS TRACKING: Each warehouse maintains tracking numbers for all shipments sent out via UPS Ground. After FIVE business days, a customer may request the UPS tracking information on a specific order by emailing a request to blanks@NameBrandApparel.com. Please do not make a tracking request earlier than five business days after placing an order, as the shipment is most likely still in transit before then!
See our TERMS & CONDITIONS for additional order processing details.